However if the product does not change, they just take their business elsewhere and your product sales and more importantly subscription revenue, just drop off with no real explanation. Typically my experience is that unhappy business customers do not complain unless they otherwise like the product. Unless this product implements file transfer this will be the last business subscription you will get from my company! I have been a successful software developer for 30 years and based on my experience with top flight development, this is an inexcusable, potentially fatal, product omission. If I was in your development group or a manager of your development group I would be completely embarrassed as a software development professional. I have used Splashtop since it its inception and cannot believe your otherwise excellent developers cannot implement a simple file transfer process. So what exactly of real value did I get with the business subscription ? I recently engaged in this service and besides a color change, I do not see any real increased value. Surprised you have not been sued yet or had a visit from the FTC. " Mobile professionals can access the business-critical apps and files on their corporate desktops from anywhere." Yes probably factual, but with misleading phrasing and intent from my perspective. This is such a incredible omission that a business remote application cannot transfer files from remote machines as like "RDP " especially with your totally misleading statement They are welcome to contact me if they would like more input and really care about their product and core business customers) I still like Splashtop, and recommend it to my restaurant owners for their own use. Splashtop may be great if you only need to connect to a few computers, but when you do as many as I do, ScreenConnect is the way to go. I install and support restaurant POS systems, and have around 300 computers that I connect to. Also, with Splashtop, I've had it randomly crash, go offline, etc. I also like that I own the software, not renting it. Yes, Splashtop is a tad faster, but I need more functionality as mentioned above. No performance issues here, SC works as well and even better than Bomgar. I've been used to this model as that is the way Bomgar works as well. The self hosting isn't an issue for me as my internet service and connection are rock solid. Remote reboot, file transfer, Groups, etc. SC has all the functionality of Bomgar, and is a lot less expensive. I am coming from using a Bomgar B100 (which I still have and it works, but is no longer supported and when it dies, it's gone). I will be not renewing SplashTop at the end of my subscription. Thank you for the suggestion! I just finished demo-ing ScreenConnect, and have purchased it. What happened to FileFly? If it worked as described, why is it not included in the SplashTop app, or as a plugin of some sort? I'm not trolling, and will consider any genuine suggestion. If you have any practical usable solution, please let me know. Given that this has been requested since Feb 2013. SplashTop is friendlier, an excellent pricing model, great start-up assistance, and is by far my preferred system from an interface point of view, but the lack of features has moved me on to installing and trialing the next product. I would say that you should checkout ScreenConnect's functionality drag-drop of files (with optional file transfer box), and even a 'toolbox' option to let you upload and execute a predefined file (handy for batch-file commands, updates etc.) I'm not wild on self-hosting, and the performance is not as good as SplashTop, but as 'Orders' says, when we're supporting a remote client we can't go installing extra apps simply to make file transfer practical. I'm currently trialing ScreenConnect purely because it has drag-drop between any machines.
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